Property Management

Retail centers that stay leased, reconciled, and compliant

Shopping center and multi-tenant retail management, from CAM reconciliations that hold up to anchor-tenant coordination.

1.4M+
Square feet under management
90 days
Risk-free trial
2,900+
Qualified vendors in system
Since 2012
Managing commercial real estate

Your center stays leased.

Vacancy is the number that decides a retail year, so we market aggressively and work with your broker rather than around them.

Drone footage and 3D tours, paid campaigns, every major commercial platform, alongside CBRE, Colliers, Lee & Associates, DAUM and NAI Capital.

Your CAM reconciliations hold up.

Recoveries are where retail owners quietly lose money, and where tenants push back hardest. We reconcile annually, bill accurately, and can defend every line.

CAM analysis and annual reconciliations, NNN billing, percentage rent, scheduled escalations.

One call reaches 2,900 vendors.

You stop chasing contractors and stop overpaying for the ones you find.

Competitive bidding on significant spend, in-market retail vendor alliances, 24/7 emergency response, daily site inspections.

You see the numbers before you ask for them.

Owners should not have to request a report to know how an asset is performing.

KPI dashboards for occupancy, delinquency and maintenance SLAs. Monthly packages, NOI tracking, a separate trust account per property.

Compliance is handled before it becomes a claim.

One ADA complaint or a lapsed certificate can cost more than a year of management fees.

ADA oversight, COI tracking, fire and safety inspection prep, annual insurance review, claims coordination.

We work alongside your broker, not around them. That includes CBRE, Colliers, Lee & Associates, DAUM and NAI Capital.

Nationwide Capability

A dark anchor, a failing parking lot, or signage out at a center you have not walked in a year, documented and photographed, wherever it is.

Site inspections, all 50 states →

McIntire Kingstone ("MK") has a team with experience working with retail investment properties. As with all our managed properties, MK works with entities, companies, and individuals in a wide variety of customized management services. We believe that good service begins with the delivery and management of timely and relevant information along with developing a solid forward-thinking strategy.

Our experienced team works fast and professionally for our clients who are looking to maintain and/or build their commercial retail portfolio. We understand that this can be one of your largest assets and we work hard to assist you in making these assets your most profitable ones. Retail centers we have managed have carried tenant bases including Big 5, Walgreens, DaVita Dialysis, Papa Johns, Verizon, AT&T, and a privately owned movie theater.

MK has built alliances with retail-related vendors in order to provide each property with the best maintenance available in the local market. We can work independently or directly with your existing broker. We have assisted companies such as CBRE, Lee & Associates, Colliers International, Coldwell Banker, DAUM, NAI Capital, and many more in securing strong tenants for vacant space.

The full scope

Everything below is included. Most owners want the summary above; the detail is here because retail owners eventually ask for it.

Leasing & Marketing Engine

  • Full retail marketing strategy
  • Google paid ads, Facebook ads, remarketing
  • High-quality photos, drone footage, and 3D tours
  • Lead tracking and CRM follow-up
  • Leasing performance scorecards
  • Market on all major commercial websites
  • Comparable rent analysis
  • Location analysis and site selection
  • Demographic and market analysis
  • Work with brokers (CBRE, Lee & Associates, Colliers, DAUM, NAI Capital)
  • Negotiate in owner's best interest
  • Lease amendments and renewals
  • Expansion of existing tenant leases
  • Percentage rent calculations

Tenant Relations

  • CAM management and annual reconciliations
  • Annual reconciliations and tenant billing
  • Tenant onboarding packages
  • Enforcing lease obligations
  • Tenant improvement oversight
  • Track rent increases
  • Tenant history and payment tracking
  • Delinquency monitoring and management
  • Maintain tenant relationships
  • Tenant retention programs
  • Move-in and move-out coordination
  • Coordinate landlord obligations prior to move-in

Financial Reporting

  • Run financial analysis
  • Monthly statements and financial packages
  • NOI tracking and performance benchmarks
  • Commercial lease administration
  • Rent escalations and NNN billing
  • Budget creation and variance tracking
  • CAM reconciliation support
  • Rent roll administration
  • Bank reconciliations
  • Cash management and disbursements
  • Security deposit accounting
  • Trust accounts for each property
  • Operating cost reduction plans
  • Web-enabled reporting

Maintenance & Facilities Management

  • 24/7 emergency response
  • Daily site inspections
  • Parking lot maintenance and repairs
  • Janitorial and landscaping management
  • Preventative maintenance program
  • Vendor procurement and contract negotiation
  • Safety and common-area inspections
  • Capital improvement planning
  • Over 2,900 qualified vendors in our system
  • Integrate existing vendors
  • Source new qualified vendors as needed
  • Pending repair analysis and tracking
  • Competitive bidding for significant expenditures
  • Lighting repairs and improvements

Compliance & Risk Management

  • ADA compliance oversight
  • Insurance certificate tracking (COIs)
  • Inspection preparation (fire, safety, habitability)
  • Enforcement of lease clauses
  • Insurance review and annual updates
  • Insurance claims coordination
  • Government and code compliance
  • Workers compensation compliance
  • Maintain insurance compliance
  • Legal notice compliance

Professional Management Operations

  • Onsite or hybrid staffing solutions
  • Property manager and leasing team coordination
  • KPI dashboards (occupancy, delinquency, maintenance SLAs)
  • Annual business plan and operating budget creation
  • Recruitment and training of personnel
  • Daily site inspections and monitoring
  • Improved response time protocols
  • Due diligence support for acquisitions
  • Long-term planning and forecasting
  • Custom management plans tailored to owner needs

Operational Services

  • Familiar with AIR forms and addendums
  • CAM charge analysis
  • Common area management
  • Parking lot management and striping
  • Signage coordination and compliance
  • After-hours access management
  • Shopping center events coordination
  • Anchor tenant coordination
  • Outparcel management
  • Holiday decoration coordination

Administrative & Reporting

  • Trust accounts for each property
  • Individual property statements
  • Tenant history tracking
  • Deposit records management
  • Vendor reports and integration
  • Market analysis and location analysis
  • Repair analysis and pending repair tracking
  • Service contract reviews
  • Confidential record keeping
  • Professional management software
  • Eviction coordination and support

Ready to see what your center should be earning?

Send us your rent roll and we will tell you what we would do differently.

Request a retail proposal