Office buildings that stay leased and recover their expenses
Office and medical-professional building management, from operating-expense recovery to the building systems that empty a floor when they fail.
Your building competes on more than rent.
Tenants renew because the lobby, the parking and the front desk work.
Lobby and common-area management, visitor management systems, security contractor oversight, conference room and amenity management, parking allocation.
Your operating expenses get recovered, not absorbed.
Unbilled recoveries are the quietest loss in an office building.
Operating expense audits, NNN reconciliations, budget creation and variance tracking, rent roll administration.
The systems that empty a building get watched.
An elevator out for a week costs more than a year of preventative maintenance.
Elevator maintenance oversight, HVAC tracking and optimization, energy and utility optimization, preventative maintenance program.
Tenant improvements do not run away from you.
Build-outs are where office budgets break.
Tenant build-out coordination, landlord obligation verification, contractor oversight, competitive vendor bidding.
You see the numbers before you ask for them.
Owners should not have to request a report to know how an asset is performing.
Custom owner dashboards, KPI dashboards for occupancy and delinquency, monthly packages, NOI tracking, a separate trust account per property.
We work alongside your broker, not around them. That includes CBRE, Colliers, Lee & Associates, DAUM and NAI Capital.
Nationwide Capability
Façade, parking and common-area condition at a building you cannot get to this week, documented and photographed.
Site inspections, all 50 states →McIntire Kingstone ("MK") has team experience working with office properties. As with all our managed properties, MK works with entities, companies, and individuals in a wide variety of customized management services. We believe that good service begins with the delivery and management of timely and relevant information along with developing a solid forward-thinking strategy.
Our experienced team works fast and professionally for our clients who are looking to maintain and/or build their office portfolio. We understand that this can be one of your largest assets and we work hard to assist you in making these assets your most profitable ones. Further, our team works to understand your existing and future needs in order to assist in maximizing your portfolio.
MK has built alliances with office-related vendors in order to provide each property with the best maintenance available in the local market. We can work independently or directly with your existing broker. We have assisted companies such as CBRE, Lee & Associates, Colliers International, Coldwell Banker, DAUM, NAI Capital, and many more in securing strong tenants for vacant space.
The full scope
Everything below is included. Most owners want the summary above; the detail is here because office owners eventually ask for it.
Leasing & Marketing Engine
- Full office leasing marketing strategy
- Google paid ads, Facebook ads, remarketing
- High-quality photos, drone footage, and 3D tours
- Lead tracking and CRM follow-up
- Leasing performance scorecards
- Market on all major commercial websites
- Comparable rent analysis
- Location analysis and site selection
- Demographic and market analysis
- Work with brokers (CBRE, Lee & Associates, Colliers, DAUM, NAI Capital)
- Negotiate in owner's best interest
- Lease amendments and renewals
- Expansion of existing tenant leases
Tenant Relations & Experience
- Move-ins and move-outs coordination
- Service request management
- Lease compliance monitoring
- Tenant satisfaction programs
- Tenant communications system
- Tenant history and payment tracking
- Delinquency monitoring and management
- Eviction coordination and support
- Manage tenant improvements
- Coordinate landlord obligations prior to move-in
- Maintain tenant relationships
- Tenant retention programs
Financial Reporting
- Run financial analysis
- Monthly statements and financial packages
- NOI tracking and performance benchmarks
- Operating expense audits
- NNN reconciliations
- Budget creation and variance tracking
- Custom owner dashboards
- Rent roll administration
- Bank reconciliations
- Cash management and disbursements
- Security deposit accounting
- Trust accounts for each property
- Operating cost reduction plans
- Web-enabled reporting
Maintenance & Facilities Management
- 24/7 emergency response
- Daily site inspections
- Full-time tech staffing (optional)
- Preventative maintenance program
- Vendor procurement and contract negotiation
- Safety and risk inspections
- Capital improvement planning
- Elevator maintenance and repairs oversight
- HVAC maintenance tracking and optimization
- Janitorial services coordination
- Landscaping and exterior maintenance
- Lighting repairs and improvements
- Over 2,900 qualified vendors in our system
- Pending repair analysis and tracking
Operational Management
- Familiar with AIR forms and addendums
- Tenant build-out coordination
- Lobby and common-area management
- Energy management and utility optimization
- Visitor management systems
- Security contractor oversight
- After-hours access control
- Conference room and amenity management
- Signage and directory management
- Parking management and allocation
Compliance & Risk Management
- ADA compliance oversight
- Fair housing training for onsite staff
- Inspection preparation (fire, safety, habitability)
- Insurance certificate tracking (COIs)
- Insurance review and annual updates
- Insurance claims coordination
- Government and code compliance
- Workers compensation compliance
- Maintain insurance compliance
- Legal notice compliance
Professional Management Operations
- Onsite or hybrid staffing solutions
- Property manager and leasing team coordination
- KPI dashboards (occupancy, delinquency, maintenance SLAs)
- Annual business plan and operating budget creation
- Recruitment and training of personnel
- Daily site inspections and monitoring
- Improved response time protocols
- Due diligence support for acquisitions
- Long-term planning and forecasting
- Custom management plans tailored to owner needs
Administrative & Reporting
- Trust accounts for each property
- Individual property statements
- Tenant history tracking
- Deposit records management
- Vendor reports and integration
- Vendor bidding coordination
- Market analysis and location analysis
- Repair analysis and pending repair tracking
- Service contract reviews
- Confidential record keeping
- Professional management software
Ready to see what your building should be earning?
Send us your rent roll and operating expenses and we will tell you what we would do differently.
Request an office proposal