FAQ’s

Frequently Asked Questions

  • The fastest way to reach us is by email at info@mrekingstone.com. We'll schedule a conference call or a walk-through of your property to discuss your goals and gather information.

  • Once you sign the Property Management Agreement, we immediately begin onboarding: setting up a dedicated trust account, auditing existing leases, creating marketing materials, and incorporating your property into our systems.

  • Our standard Property Management Agreement begins with an initial 6-month term, automatically renewing in 6-month increments thereafter. We are flexible and can adjust the term based on your specific needs.

    Termination:

    • Residential Properties: You may terminate the agreement with 30 days’ written notice prior to the end of the current term. No termination fee applies.

    • Commercial Properties: Termination also requires 30 days’ written notice. A termination fee applies to cover offboarding, vendor coordination, and tenant transitions.

    • Residential Properties: McIntire Kingstone handles all aspects of leasing in-house. This includes marketing the property, screening tenants, preparing lease documents, and overseeing the move-in process.

    • Commercial Properties: Leasing is managed by a third-party commercial brokerage, selected with owner input. McIntire Kingstone supports the process by coordinating property access, facilitating vendor readiness, and assisting with tenant onboarding. No leasing commissions are charged by MK unless otherwise outlined in your agreement.

    • Residential Properties: Leasing fees are typically deducted from the move-in funds paid by the tenant. If additional funds are required beyond the tenant’s initial payment, we will notify you in advance and coordinate collection accordingly.

    • Commercial Properties: Leasing commissions are generally paid to a third-party brokerage, per the terms of their agreement. These fees are not paid to McIntire Kingstone unless specifically outlined in the management agreement.

  • The management fee is automatically deducted each month from the rent collected by McIntire Kingstone. This ensures seamless payment without the need for manual billing or invoicing.

  • All rent collected from the tenant(s) is first deposited into the property's trust account. From there, McIntire Kingstone pays any authorized property-related expenses (e.g., maintenance bills, utilities, management fees).

    The remaining balance is then disbursed directly to your designated bank account via ACH transfer. A monthly owner statement is provided for full transparency of income and expenses.

  • McIntire Kingstone disburses owner payments on or before the 10th of each month, covering rent collected from the prior month.

    In many cases, we are able to complete disbursements by the end of the current month, depending on the timing of rent collection and bill processing.

  • The property owner is responsible for all maintenance and improvement costs related to the property.

    McIntire Kingstone coordinates repairs and vendor services on your behalf, but all expenses are paid from rent collected or funds provided by the owner. If maintenance costs exceed the authorized spending limit, we will notify you for approval before proceeding.

  • If a tenant fails to pay rent:

    1. McIntire Kingstone issues a written delinquency notice and follows up accordingly.

    2. If the balance remains unpaid, we will contact you to discuss options, including pursuing eviction (unlawful detainer).

    3. Legal proceedings are handled in coordination with either your preferred attorney or one of our approved legal partners.

  • The property owner is responsible for all legal fees associated with eviction proceedings.

    While McIntire Kingstone helps coordinate communication and supports documentation, the attorney will be the primary point of contact throughout the unlawful detainer process. You may use your own attorney or one from our approved list.

  • Yes. McIntire Kingstone is happy to work with your preferred vendors, provided they meet standard licensing, insurance, and compliance requirements.

    You may submit vendor contact information during onboarding, or at any time during the management term. We’ll coordinate directly with them for approved repairs or services.

  • The leasing fee covers everything needed to successfully rent your property, including:

    • Property marketing and signage

    • Tenant screening and background checks

    • Scheduling and conducting showings

    • Lease preparation and execution

    • Move-in inspections

    • Initial tenant follow-up after move-in

    Additional costs may apply for optional services such as:

    • Professional photography or drone imaging

    • Custom or premium signage

    • Paid advertising on platforms like Zillow, Apartments.com, etc.

    All optional marketing expenses will be reviewed with you in advance for approval.

  • If your property is actively marketed and shown but not receiving applications, it’s often due to pricing misalignment relative to the unit's interior condition or market trends.

    In this case, we will:

    • Conduct a thorough market analysis

    • Provide a detailed comparison report of similar nearby listings

    • Offer recommendations on pricing adjustments or upgrades that could improve appeal

    Additionally, we may suggest offering a Move-In Special (e.g., first month free or reduced deposit) to increase interest—this will be discussed and strategized with you directly.

  • Your property will be advertised once we receive a signed Property Management Agreement and complete the initial walkthrough and onboarding process.

    During onboarding, we:

    • Inspect the property to confirm rent-readiness

    • Upload property details, photos, and lease terms into our management system (AppFolio)

    • Prepare marketing materials and syndicate listings across major rental platforms

    This ensures accurate, timely, and effective promotion of your property.

  • We conduct a comprehensive tenant screening process that includes:

    • Credit and background checks

    • Employment and income verification

    • Review of rental history, including stability and longevity at prior addresses

    • Evaluation of credit scores, open collections, bankruptcies, and late payments

    • Review of bank statements and assets to ensure financial responsibility

    Our goal is to place reliable tenants who will care for the property and fulfill lease obligations.

  • No. All rent payments are deposited into your property's trust account, which is non-interest bearing, as required by California real estate regulations.

    McIntire Kingstone does not collect or retain any interest on client funds held in trust.

  • Absolutely! Along with monthly statements and management reports, we send a year-end statement for your tax returns in the month of January.

  • Yes, you may—however, we strongly recommend that all communication and property access be coordinated through your property manager.

    McIntire Kingstone serves as the main point of contact for tenants to maintain consistency and protect your interests.
    If you'd like to inspect the interior of the unit(s), we will help coordinate and ensure proper legal notice is given to the tenant, as required—unless it's an emergency situation.

  • Yes. You will receive monthly itemized statements detailing all activity at the property, including copies of all paid bills and vendor invoices.

    This ensures full transparency and easy tracking of maintenance and repair expenses.

  • Yes, your agreement requires a Minimum Reserve amount to be held in the property’s trust account. This reserve is used to cover emergency repairs, time-sensitive vendor payments, or incidental expenses without delay. The amount is specified in your agreement.

  • McIntire Kingstone helps coordinate legal action such as evictions by working with your attorney or one of our approved legal counsel. You retain the right to choose the attorney. Past-due accounts may also be referred to a third-party collections agency, if authorized.

  • If the on-site manager is employed by McIntire Kingstone, we provide full supervision and compliance tracking. If the manager is employed by the owner directly, the owner assumes supervisory responsibility. McIntire Kingstone uses MyOnsiteManager.com to assist with tracking and reporting.

  • Yes. Tenants may incur additional fees depending on services or requests, including:

    • Lease adjustments (roommate swaps, amendments)

    • Pet screening and tracking

    • Lockouts

    • Enrollment in the Resident Benefits Package (which also satisfies new CA credit reporting laws)

    These fees are outlined in your agreement and disclosed to tenants accordingly.

  • (Commercial Only)

    Yes. For commercial properties, McIntire Kingstone coordinates Common Area Maintenance (CAM) reconciliation and assists in preparing the annual operating budget, including shared utilities, landscaping, janitorial, and reserves. These are reviewed with ownership annually.